FAQ's

Shipping related queries

How much does shipping cost?

Free local shipping applies to all orders over R1250. For orders below R1250, there is a standard shipping fee of R100 within South Africa.
When can I expect my delivery?

Order processing takes 1-2 business days. Once shipped, you will receive an email with tracking details.

Delivery times vary, typically taking 2-4 business days for major cities like Johannesburg, Cape Town, Pretoria, and Durban.

Outlying areas may require an additional day or two. We will notify you promptly in case of any unexpected delays.
Is express delivery available?

Depending on capacity- we may offer express delivery as a choice upon purchase of your product. This will come with an additional R50.00 delivery charge.

Please note- this is not an overnight option- and next day delivery is not
guaranteed. However- this should shave off a day or two compared to regular delivery depending on your location within South Africa.

Orders that are purchased as express will be prioritized on our end to be dispatched as soon as is possible.
How do I track my Order ?

After your order has been shipped, you will receive a tracking link from Aramex if the shipment is within South Africa.

For international orders, you will be provided with a tracking link from DHL.

If you have not received a tracking link, kindly wait for up to one business day from the processing time before inquiring about it.
How do I contact Support ?

For support, please send an email to tiaan@hellosportstudio.com or check our dedicated FAQ page and let us know how we can assist you.

Our support team is available Monday to Friday from 08:30 to 17:00.

We are closed on Saturdays, Sundays, and Public Holidays.

Returns and Exchanges

Returns & Exchanges process ?

For a return/Exchange, a fee of R100 applies. Please visit the following link to make payment: 

Once payment has been processed you will receive a unique payment code and an email with
further instructions to complete the return/exchange process.

For more information- please go to this Page
Can I exchange/return an international order ?

Given the expense and complexity involved- we do not offer returns or exchanges on international orders.
Which items do not qualify for a return/exchange?

Please be aware that certain items, including discounted, sale, Black Friday, and giveaway items, cannot be returned or exchanged.

Additionally, normal wear and tear, user abuse, or unauthorised alterations do not qualify for returns.
For more information- please go to this Page